Anonymous
map-marker New York, New York

Update on situation

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I finally got through to live customer service after several tries, and now I finally have the product. Thanks
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User's recommendation: be patient

Seren Vbm
map-marker Cortez, Colorado

No refund issued

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They charged me twice for the same game but won't refund me because I already played it. Their records only show the first charge also not the second one that overdrew the bank account either because I wasn't expecting to be charged again for the same game.
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User's recommendation: Don't pre-order anything no matter how bad you want it

Anonymous
map-marker Irvington, New Jersey

Help me

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My surface will not connect to Wi-Fi or hotspot and cannot get a live person on the phone. I have no idea what to do. Microsoft is impossible to get in touch with
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Dhanasekaran K Kyi

Not able to get the refund

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Purchased monthly subscription of Game Pass From Microsoft stores. I did not find an games free with the subscription,
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Loss:
$8

Preferred solution: Full refund

Anonymous
map-marker Fontana, California

I want my refund from 365 office

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Well I decided to cancel my subscription cuz I thought they will charge from my debit card and they charged in my phone bill please I need my refund .I didnt use ur software
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Justin T Ttm

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Verified Reviewer
| map-marker Salt Lake City, Utah

Downloaded wrong format

I purchased Microsoft Flight Simulator last night, not knowing it was the Xbox version. I need the digital version to use on my computer.
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Loss:
$102

Preferred solution: Full refund

Justin P Pmj

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Verified Reviewer

Refunds

Been waiting 7 mouths for digital down loads refund still trying to sort this out just be carefull when being downloads
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Loss:
$219
Pros:
  • Downloads
Cons:
  • Downloads

Preferred solution: Full refund

User's recommendation: Be carefull

Mark M Tio

Refund and stop unknown subsciption to WORD. It is no wonder that the reviews are the way they are, wanted to charge me another 5 dollars to fix something I could not use at all

pitiful !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Loss:
$15
Cons:
  • Did not work for me

Preferred solution: Full refund

User's recommendation: not

Peggy P Mik

Have NOT been able to use my Outlook since purchasing!

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My Outlook comes up but immediately goes OFF - I can NOT receive any of my messages! All telephone numbers listed on website DO NOT HELP I did not realize that I would have to pay for technical advice - I just paid for a year's subscription!
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Cons:
  • Can not use my outook

Preferred solution: FIX ny Outlook

alan n Twl

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Verified Reviewer

Im trying to get talk to some one

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i am being blocked from getting costumer service
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Preferred solution: Full refund

Mindi D Mnp

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Verified Reviewer

Can’t get answers!

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Purchased the Xbox x 11/10/20 for my son. They keep trying to run the card which has already proven the fact that money was there. Instead of taking the money out for the purchase. They email you telling you to pick a different way to pay. I did this and it kept saying that. Till it was all said and done my credit card was charged for 10 systems. Finally after 11 days that dropped off, but Microsoft just told me to wait Wtf Im still not seeing a shipment they have promised this item to be in my hands 12/23/20. If not I will be extremely angry!
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Cons:
  • Slow problem escalation
  • Order fulfillment
  • No email address to contact customer support

Preferred solution: Deliver product or service ordered

Jimmy D Cmn

Update issue

I'm trying to update my xboxone but it is not updating. Can you call me so that we can do it together? My number is 770 866 ****.
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Preferred solution: Update

Ngolabusi D

Not get the answer on my request

My Wife want to use Jasperactive to fit together with Microsoft for her class program but it is not working , the microsoft is under my name, according to her program , the microsoft should be under her name...What can I do now?
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Preferred solution: how to use Microsoft with Jasperactive

gord d

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Verified Reviewer

Zero responsibility

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Updated by user Nov 17, 2020

the numbers you sent are the same I have already tried, the link for customer service wants $5 to look at your question. Do I want to spend MORE money on this crap, NO.

Original review Nov 12, 2020
I bought a video game online called Literati. it said it works with Windows 10 on the ad. so I downloaded it from the Microsoft store which took a day. and then after many tries it didn't work. I tried to get ahold of Microsoft but they don't have any phone numbers where you can talk to a person. I did however get a hold of the person who wrote the program and she said to me if I wasn't satisfied to just get ahold of Microsoft and get my money back... well I only paid $2.25 for this program. so it's not worth my while to do that. and she's kind of a *** anyway for sluffing me off I thought and told her so.
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Loss:
$2
Pros:
  • Many products i use
Cons:
  • To big to really care about complaints

Preferred solution: Deliver product or service ordered

User's recommendation: be willing to waste your money

Mindi D Mnp

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Verified Reviewer

Check order

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They were hopefully able to secure my purchase.
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Pros:
  • Pricing
Cons:
  • Ordering process
  • More shady tactics and tricks than a casino
  • Confusion

Preferred solution: Let the company propose a solution