Product: Microsoft Online Store Shipping Service Clear all filters (10 of 10 reviews match)
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Ordered Windows 10 Pro on Tuesday (Aug 15) and paid for expedited (2-3 days) shipping.Got notice on Friday (Aug 18) that it had shipped and now the tracing information says delivery on Wednesday (Aug 23). That's over 7 days! VERY POOR PERFORMANCE. Contacted customer...
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Microsoft Online Store Shipping Service
#1089913
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Ordered a Surface Book.It was supposed to arrive in 2 business days. When I did not receive it and tracked the shipment, I found out the item was out of stock. I spent an hour on the phone trying to get a solution and was unable to get an answer out of anyone at...
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Microsoft Online Store Shipping Service
#1040133
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Before you buy anything online with the Microsoft store, Beware !!! Bought a Dell Inspiron 11 laptop on November 28th and paid for expedited shipping. Two weeks later item showed as 'pending' Rang Microsoft and was advised 'we have no stock' we will contact within 24...
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Anonymous
Anonymous

Not sure if you have gotten it resolved. I got it fixed by sending e-mails to most of the top executives including Bill Gate. Issue was fixed quite quick.Good luck.

Anonymous
Anonymous

Same story here: https://microsoft-online-store.pissedconsumer.com/order-number-12658302369-20161215973897.htmlStill fighting for my order. Looks like they are scaming on us.

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Microsoft Online Store Shipping Service
#976190
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This is a serious scam like issue with MS store.I ordered a Surface Pro 4. it showed up as completed, my credit card was charged. First few day, it showed delivery on 11/29 . Later on it changed to "Pending". I contacted MS agents and they kept lying to me that it...
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Anonymous
Anonymous

My case still being dragged on.Yesterday, I was told that my case was closed:"Judy: at 11:57:47According to the escalated, the package was confirmed lost and was approved to e...

h.kitchener
h.kitchener

Dispute the charge as item never received and buy what you want elsewhere.

2.3
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Microsoft Online Store Shipping Service
#973897
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Ordered a Microsoft Surface Book bundle.I was given the on-line FedEx delivery schedule and much to my surprise nothing was shipped on-time. In face, one day before it was to be delivered, it hadn't shipped from their warehouse. I called a Microsoft rep at their store...
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Microsoft Online Store Shipping Service
I didn't like
  • Ordering process
#854444
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Microsoft Online Store - Shipping Times are a LIE
Ordered a laptop on a Monday, shipping stated 3-7 business days via Fedex. The Microsoft Store failed to mention that it would take them 4 days to even begin shipping the laptop. Fedex estimates it will arrive in 9 business days. Why does it take Microsoft 4 days (not...
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Microsoft Online Store Shipping Service
I didn't like
  • Customer service
  • Brush off
#832224
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I put an order for a surface pro 4 (i5,8gb ram, 256 storage) with expedited shipping 1-2 days. Got an email saying my order will be processed within 4-6hours. Almost 12 hours later, I didn't get any other notification so I decided to call microsoft customer service. ...
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1.0
Product
Microsoft Online Store Shipping Service
I didn't like
  • Order fulfillment
  • Lack of information
  • Slow problem escalation
#731790
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I bought 2 new Lumia 1520's at the M/S Online store Thursday mid day and chose to pay extra for Next Day delivery. Friday morning no tracking email so I called M/S customer service. After waiting about 15 minutes and provided the order number, they told me I ordered...
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Microsoft Online Store Shipping Service
#477650
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I pre-ordered an xbox one on July 1 thinking I would have it at launch. They told me they wouldn't charge me until my package ships fine. A week before they emailed me to make sure all my info was ok (that I appreciated) that was the Friday before Saturday they charged...
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Microsoft Online Store Shipping Service
#459086
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On Thursday I ordered an item from Microsoft's online store, and because I wanted it very much before the weekend, paid $ 16.99 extra for "UPS Next Day" delivery. Obviously it didn't arrive. Customer service in India (followed by a supervisor in the U.S.)...
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Microsoft Online Store Shipping Service
#171842
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