Not resolved

Before you buy anything online with the Microsoft store, Beware !!! Bought a Dell Inspiron 11 laptop on November 28th and paid for expedited shipping.

Two weeks later item showed as 'pending' Rang Microsoft and was advised 'we have no stock' we will contact within 24 hours to 48 hours with an alternative. Nearly a month later, no refund, no laptop.

I ring Microsoft every day, get put on hold and eventually the phone gets disconnected I am 'on hold' yet again as I type this and looks like this is the standard procedure. Seriously Bill gates I know you love your wealth but does your company really need to steal from customers !!

Product or Service Mentioned: Microsoft Online Store Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $250.

Preferred solution: Full refund.

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Bethpage, New York, United States #1265407

Not sure if you have gotten it resolved. I got it fixed by sending e-mails to most of the top executives including Bill Gate. Issue was fixed quite quick.

Good luck.

Bethpage, New York, United States #1258501

Same story here:

Still fighting for my order. Looks like they are scaming on us.

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