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fixed the pen after being on with customer service for over an hour last night in about 2 seconds and told me to watch the video on how to and then left me sitting here while I am writing this review. It hasn't been 90 days since I bought this machine and right now I will return it and buy the apple product.

Wanted this program to learn office 365 but since these techs are so none customer service friendly I think I know what I am going to do. Very ignorant people. some have blue t shirts and some have green t shirts and yellow t shirts.

Tim did not help me but his Indian buddy did and gave me Tim's business card. They do not make you feel like you want to return.

Review about: Microsoft Online Store Customer Care.

Reason of review: Poor customer service.

I didn't like: Customer service.

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