Customer service

I ordered an XBOX holiday bundle for my kids for christmas in October. I opened it up just before christmas to set it up for the kids so it was ready on christams day and I would wrap the empty box.

When I opened it, the invoice DID NOT match my order even though the SKU was correct. I ordered the Holiday bundle which should have come with 3 games and it only came with 1 game. In addition the headset was not in the box. I called microsoft on December 22 to get this resolved before christmas and they said in 24 hours I would b receiving a call or email.

I called after the 24 hours after not hearing from them and the support line said, no now its 72 hours. I called after the 72 hours after not hearing from anyone and they apologized and said wait one more day.

7 days later I call and again I get the "wait one more day" line. Long and short, they did not give me the product for which I paid then would not even attempt to fix their mistake.

Reason of review: Order processing issue.

Preferred solution: Deliver product or service ordered.

I didn't like: Brush off.

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