Microsoft Online Store Reviews and Complaints
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Customers don't like
- Customer service
- Ordering process
- Lack of information
Customers like
- Website
- Signature pc concept
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I purchased on the 18th of last month. Item marked as shipped to be received on the 26th. There has never been any tracking other than label created. Tracking moved to the 28th and has never moved in the system. I call every 3 days after I don't get any email or...
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Company wrote 0 private or public responses to the review from Dec 10.
I order 2 games 2.99 and 5.29 this month July 21. I was charged over 60.00 in things I did not order . They will not refund me the money. Called them 3 or 4 times they refuse. The bank says they need to refund the Microsoft store says the bank needs too. They are...
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Company wrote 0 public responses to the review from Jul 23.
I have been charged with many many fees orders from MS Store. I did not order, did not charge. I was told well I guess to bad cant refund them to you. I have to contac the game company and who ever got the charges. I cant log in to my account to stop all this crap. It...
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Company wrote 0 private or public responses to the review from Jul 22.
ba32347
why does MS store charge things I didnt order??
Product
I didn't like
- Them
CAN NOT LOAD MY KIDS ACCOUNT WITH MONEY AND THEY KEEP CHARGING MY CREDIT CARD 25-30 TIMES EVERY ONE TIME I TRY TO LOAD $10 ON THEIR ACCOUNT. CUSTOMER SERVICE THE WORSE EVER. ON THE PHONE FOR OVER 1 HOUR AND NO ONE IS ABLE TO ASSIST. I WOULD NOT RECOMAND - STAY WAY -...
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Company wrote 0 public responses to the review from Mar 06.
William
Stop screaming with the all capital letters format ; it is annoying & difficult to read.Please use your spell check or return to school ; it could be a family activity instead...
Product
ORDERED A GAME CONTROLLED IN NOV. HAVE NOT RECEIVED IT. CALLED IN DEC AND WAS TOLD THEY CANCELLED IT DUE TO WAREHOUSE PROBLEMS. 2 MONTHS NOW AND 10 CALLS LATER NO REFUND NO PRODUCT. EVERY TIME WE CALL WE ARE TOLD IT IS BEING HANDLED BY HIGHER UPS. STILL NO UPDATE ON...
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Company wrote 0 public responses to the review from Jan 19.
I ordered a gaming PC through Microsoft’s online store on Dec 22nd and still haven’t received it. It wasn’t a pre order, nor a back order. It was noted as in stock when I purchased it, the $$ has been charged and withdrawn from my CC. It’s been a month since I ordered...
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Company wrote 0 public responses to the review from Jan 19.
I bought an ASUS Zenbook and shortly after 30 days the screen developed a defect. Seven months later, the Zenbook has been returned for repair under warranty TWO times and it still has not been fixed. After pressuring ASUS for a refund, they only offered to trade me a...
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Company wrote 0 public responses to the review from Dec 19, 2017.
I didn't like
- No chat available to contact customer support
- No email address to contact customer support
- App to contact customer support
Dropped into Cart 10 Seconds into 'black Friday" $299 HP laptop special @ 12:00 midnight Remove from Cart 8 minutes later. "out-of-stock" after entering credit card info and shipping address. Called customer service: Nice lady in India said she couldnt tell me anything...
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Company wrote 0 private or public responses to the review from Nov 23, 2017.
I didn't like
- Bait and switch
Ordered Windows 10 Pro on Tuesday (Aug 15) and paid for expedited (2-3 days) shipping. Got notice on Friday (Aug 18) that it had shipped and now the tracing information says delivery on Wednesday (Aug 23). That's over 7 days! VERY POOR PERFORMANCE. Contacted customer...
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Company wrote 0 public responses to the review from Aug 20, 2017.
Similar to Microsoft Online Store
fixed the pen after being on with customer service for over an hour last night in about 2 seconds and told me to watch the video on how to and then left me sitting here while I am writing this review. It hasn't been 90 days since I bought this machine and right now I...
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Company wrote 0 public responses to the review from Jul 07, 2017.
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Sounds like your problem now lies with your bank. When you file a dispute, they either accept your version and wipe the charge off or they accept the merchant. Which is it, in...