filters
state:
Show
city:
Show
product:
Show
ORDERED A GAME CONTROLLED IN NOV. HAVE NOT RECEIVED IT. CALLED IN DEC AND WAS TOLD THEY CANCELLED IT DUE TO WAREHOUSE PROBLEMS. 2 MONTHS NOW AND 10 CALLS LATER NO REFUND NO PRODUCT. EVERY TIME WE CALL WE ARE TOLD IT IS BEING HANDLED BY HIGHER UPS. STILL NO UPDATE ON...
Read more
#1172693
Reply to reviews
I ordered a gaming PC through Microsoft’s online store on Dec 22nd and still haven’t received it. It wasn’t a pre order, nor a back order. It was noted as in stock when I purchased it, the $$ has been charged and withdrawn from my CC. It’s been a month since I ordered...
Read more
1.0
#1172348
Reply to reviews
I bought an ASUS Zenbook and shortly after 30 days the screen developed a defect. Seven months later, the Zenbook has been returned for repair under warranty TWO times and it still has not been fixed. After pressuring ASUS for a refund, they only offered to trade me a...
Read more
1.0
I didn't like
  • No chat available to contact customer support
  • No email address to contact customer support
  • App to contact customer support
#1151569
Reply to reviews

Microsoft Online Store - Xbox One Controller Wireless 35Mm Review from Saint-Hyacinthe, Quebec

Microsoft Online Store
#877190
1.0
Details
Microsoft and Xbox scam me like *** they cannot provide me help with a defective controller that I bougt new ... We buy you a 500$ console and we can't have a customer support with a reasonnable way to think about thing.
Comment
Show
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website

Laptop Review

Microsoft Online Store
#623156
1.0
Details
Ordered laptop online, the address that was on file was outdated was automatically selected, when i realized it, it did not allow going back to change, was unable to resolve with their phone customer service
Comment
Show
Customer service
Diversity of Products or Services
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Website

Surface Pro 3 Review

Microsoft Online Store
#595041
1.0
Details
I ordered a Surface Pro 3 bundle. I received the first shipment and it only contained the protective case. The packing slip said it contained the keyboard and Office365 too. I called Microsoft who in turn called the shipper stating the package was never delivered. I then called, emailed and wrote Microsoft who calls and emails but never has details or a resolution. They're crooks!!
Comment
Show
Customer service
Product or Service Quality
Dropped into Cart 10 Seconds into 'black Friday" $299 HP laptop special @ 12:00 midnight Remove from Cart 8 minutes later. "out-of-stock" after entering credit card info and shipping address. Called customer service: Nice lady in India said she couldnt tell me anything...
Read more
1.8
I didn't like
  • Bait and switch
#1136094
Reply to reviews
Ordered Windows 10 Pro on Tuesday (Aug 15) and paid for expedited (2-3 days) shipping. Got notice on Friday (Aug 18) that it had shipped and now the tracing information says delivery on Wednesday (Aug 23). That's over 7 days! VERY POOR PERFORMANCE. Contacted customer...
Read more
#1089913
Reply to reviews
fixed the pen after being on with customer service for over an hour last night in about 2 seconds and told me to watch the video on how to and then left me sitting here while I am writing this review. It hasn't been 90 days since I bought this machine and right now I...
Read more
1.0
I didn't like
  • Customer service
#1071015
Reply to reviews
This was by far the worst experience I've ever had with a company. They are so incompetent at every step of the operation it's almost impressive that they're still in business. My warning is simple: if you can avoid, do so. I won't write the whole story but I'll try to...
Read more
1.0
I didn't like
  • Slow problem escalation
  • Ordering process
  • Customer service
#1064345
Reply to reviews
received a giftcard, followed instructions on back. Went to microsoft.com/redeem and redeemed it. Went to my account and it shows $50 available. Right under that is a link to buy games. Click on the link, order games go to check out and the $50 on the account isnt...
Read more
2.4
#1045634
Reply to reviews
Ordered a Surface Book. It was supposed to arrive in 2 business days. When I did not receive it and tracked the shipment, I found out the item was out of stock. I spent an hour on the phone trying to get a solution and was unable to get an answer out of anyone at...
Read more
#1040133
Reply to reviews

Contact Microsoft Online Store

Mailing Address:
Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052
Phone:
(877) 696-7786
More

Microsoft Online Store Products and Services

They have repeatedly rejected prepaid Visa and you can't find their own Microsoft Store cards in ANY stores in Australia. Google Play cards, PlayStation cards, Xbox cards, Steam cards, Nintendo cards, etc., are all available for purchase at supermarkets or EB Games....
Read more
2.9
#1028955
Reply to reviews