Microsoft Online Store
Microsoft Online Store Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Microsoft Online Store has a 1.6 star rating from 65 reviews; sentiment is largely negative with frequent calls for refunds and help with accounts, subscriptions, and billing.
Key Takeaways for Future Customers
- Expect difficult phone support and automated responses when seeking live help.
- Watch billing and subscription charges and prepare documentation for refund requests.
- Account recovery and damaged code issues are common; contact persistence is required.
Negative Feedback / Risk Areas
- Customer service complaints and inability to reach a live operator.
- Billing problems, unexpected charges, and refund delays.
- Account access, recovery, and cancellation issues.
Positive Feedback
Some praise selection and pricing, and occasional successful support experiences with account recovery.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Microsoft Online Store has a 1.6 star rating from 65 reviews; sentiment is largely negative with frequent calls for refunds and help with accounts, subscriptions, and billing.
Key Takeaways for Future Customers
- Expect difficult phone support and automated responses when seeking live help.
- Watch billing and subscription charges and prepare documentation for refund requests.
- Account recovery and damaged code issues are common; contact persistence is required.
Negative Feedback / Risk Areas
- Customer service complaints and inability to reach a live operator.
- Billing problems, unexpected charges, and refund delays.
- Account access, recovery, and cancellation issues.
Positive Feedback
Some praise selection and pricing, and occasional successful support experiences with account recovery.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Akron, Ohio
Need refund
- - Xbox reset and I can't sign in.
- - I can't recover or create a new account.
My Xbox reset itself and now i can not sign in or recover my account or create a new account what can we do to fix this so that i can create a new account and play my games or is there a way to recover my old account
Preferred solution: Being able to sign in or recover my account or create a new account
User's recommendation: Do not let your consoles reset itself
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carlsbad, New Mexico
Damaged code
Can I please get help? This isn't the first, and it's really *** me off.
There are some that have been rejected. Please, I need help, and if redeemed,
Preferred solution: Full refund
User's recommendation: Damaged code
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, Alabama
Yall got rid of some of my progress on gta
Please go back and put my character back to where he was in GTA 5. It really *** me off that yall set my character back 2 years.
Preferred solution: I just want it fix
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Totally no help whatsoever. Very sad help for a person 82 years old
- - Cut off after 30 years without warning.
- - Geek Squad couldn't help.
- - They imagine being 82 and unable to find help.
Try not to use that company in the first place.
The company wont have many customers if all are treated the way I was handled. You can't just cut off a person without warning after more than 30 years.
Now to solve that problem I went to geek squad for help.
Sorry to say they could not help me either.
Now imadgen you were 82 years old and geek squad can't help help you and you can't find help, how would you feel now???
- Same here
Preferred solution: The email working again
Brighton, Colorado
Need to reach live operator
There are several charges made with multiple debit cards on the WSOP site made by my 7-year-old grandson.
- Free on laptop
- Micro soft free on laptao
Preferred solution: Full refund
User's recommendation: WSOP
Saugus, Massachusetts
Office
- - My request to speak with a person was ignored and the automated system refused to transfer me to a person.
- - I will not buy from the Microsoft Store.
My request to speak with a person was ignored. The computer answering my call did not know how to respond to my question and yet refused my request to transfer me to a person. Hence, I will not be buying anything from the Microsoft Store.
User's recommendation: Try to avoid buying from Microsoft as there is no person taking calls in customer service.
*** customer support
- - I can't reach a real person; Microsoft support is automated.
- - I need urgent live help ASAP to access my computer.
Tried to contact Microsoft for email. Going to automated support only.
I want to talk to a real person, but every time I call, I get, 'Thanks for calling Microsoft for account problems. Go online.' Then it says goodbye.
I want to talk to somebody ASAP. I need to get into my computer; it's important.
Preferred solution: Apology
Schaumburg, Illinois
New computer
No one picked up; they just kept dropping the line. I need to talk to a real person. Please help; I'm trying to install my new computer.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Buenos Aires, Buenos Aires City Region
No answer
- - Customer says questions were not answered.
- - Storage warnings are inaccurate and unnecessary.
- - Customer wants Microsoft removed.
they didn't answer they didn't answer they didn't answer how many times do I have to say it they didn't answer they didn't answer they didn't answer they didn't answer they didn't answer okay how hard is it to answer a freaking question you guys aren't even taking the question microsoft you suck you are sucking money out of me all the time and never give me anything you always say I'm running out of storage I'm not running out of storage I don't want your stupid storage I don't even want you in my stupid computer microsoft you suck
- Always wanting money for cloud storage
Preferred solution: To talk to a live person
User's recommendation: Have a working phone number
Phoenix, Arizona
My account was hacked and I want to speak to a human about it
I went to log in on my xbox account and my email and password were changed to an unknown email please help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cannot access my Microsoft 365
I want to sign in to my account to start using my Microsoft 365, which I paid for on 27/05/2025, but it is requesting a code that I don't have.
No answer provided
I cant access my account i forgot tge password and i dont have access to the other mailbox to reset my password
User's recommendation: Never use microsoft related mails icloud is more reliable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't cancel a subscription
Nothing, absolutely nothing, just kept saying 'idk.' Apparently, I've been paying for over a year for a subscription that doesn't exist and can't cancel it.
- Hahahaha
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo cancel microsoft
Phone numbers didnt match those are only two numbers I use so how are you taking money out of our bank account
Preferred solution: Full refund
Dublin, Leinster
Payment query
My bank account had been charged 69 by Microsoft without my permission and I would appreciate a refund please
My mobile number is 00353 8* ***2011
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can't login even after resetting my password
Still can't log in to my account even after resetting my password your support page doesn't have anything to help me with this problem I have been trying for 5 days straight to login and keep getting this error code AADSTS900561
User's recommendation: Never buy anything or use mircosoft yall people really can't help me I just want to speak with a real person
About
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Microsoft Online Store is a place in the world wide web, where it is possible to purchase licensed software applications. Clients have an opportunity to shop by these categories: Windows 8, Xbox, Windows phone, Microsoft office. It is definitely that in this store, there is a great array of computers and hi-tech devices. To find the nearest location of Microsoft Online Store, customers can use an online search by zip codes. In Twitter and facebook, clients can observe various reviews and comments about Microsoft products. Microsoft Online Store invites affiliates partners to join the team. All details are highlighted at their site.
Microsoft Online Store is ranked 899 out of 13120 in Software category
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theres a button on the down side in the middle.