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I order 2 games 2.99 and 5.29 this month July 21. I was charged over 60.00 in things I did not order . They will not refund me the money. Called them 3 or 4 times they refuse. The bank says they need to refund the Microsoft store says the bank needs too. They are...
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h.kitchener
h.kitchener

Sounds like your problem now lies with your bank. When you file a dispute, they either accept your version and wipe the charge off or they accept the merchant. Which is it, in...

#1310779
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I have been charged with many many fees orders from MS Store. I did not order, did not charge. I was told well I guess to bad cant refund them to you. I have to contac the game company and who ever got the charges. I cant log in to my account to stop all this crap. It...
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Anonymous
ba32347

why does MS store charge things I didnt order??

1.0
I didn't like
  • Them
#1310304
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CAN NOT LOAD MY KIDS ACCOUNT WITH MONEY AND THEY KEEP CHARGING MY CREDIT CARD 25-30 TIMES EVERY ONE TIME I TRY TO LOAD $10 ON THEIR ACCOUNT. CUSTOMER SERVICE THE WORSE EVER. ON THE PHONE FOR OVER 1 HOUR AND NO ONE IS ABLE TO ASSIST. I WOULD NOT RECOMAND - STAY WAY -...
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Anonymous
William

Stop screaming with the all capital letters format ; it is annoying & difficult to read.Please use your spell check or return to school ; it could be a family activity instead...

#1204516
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ORDERED A GAME CONTROLLED IN NOV. HAVE NOT RECEIVED IT. CALLED IN DEC AND WAS TOLD THEY CANCELLED IT DUE TO WAREHOUSE PROBLEMS. 2 MONTHS NOW AND 10 CALLS LATER NO REFUND NO PRODUCT. EVERY TIME WE CALL WE ARE TOLD IT IS BEING HANDLED BY HIGHER UPS. STILL NO UPDATE ON...
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#1172693
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I ordered a gaming PC through Microsoft’s online store on Dec 22nd and still haven’t received it. It wasn’t a pre order, nor a back order. It was noted as in stock when I purchased it, the $$ has been charged and withdrawn from my CC. It’s been a month since I ordered...
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1.0
#1172348
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I bought an ASUS Zenbook and shortly after 30 days the screen developed a defect. Seven months later, the Zenbook has been returned for repair under warranty TWO times and it still has not been fixed. After pressuring ASUS for a refund, they only offered to trade me a...
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1.0
I didn't like
  • No email address to contact customer support
  • No chat available to contact customer support
  • App to contact customer support
#1151569
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Dropped into Cart 10 Seconds into 'black Friday" $299 HP laptop special @ 12:00 midnight Remove from Cart 8 minutes later. "out-of-stock" after entering credit card info and shipping address. Called customer service: Nice lady in India said she couldnt tell me anything...
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1.8
I didn't like
  • Bait and switch
#1136094
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Ordered Windows 10 Pro on Tuesday (Aug 15) and paid for expedited (2-3 days) shipping. Got notice on Friday (Aug 18) that it had shipped and now the tracing information says delivery on Wednesday (Aug 23). That's over 7 days! VERY POOR PERFORMANCE. Contacted customer...
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#1089913
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fixed the pen after being on with customer service for over an hour last night in about 2 seconds and told me to watch the video on how to and then left me sitting here while I am writing this review. It hasn't been 90 days since I bought this machine and right now I...
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1.0
I didn't like
  • Customer service
#1071015
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Contact Microsoft Online Store

Mailing Address:
Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052
United States
Phone:
(877) 696-7786
More

Microsoft Online Store Products and Services

This was by far the worst experience I've ever had with a company. They are so incompetent at every step of the operation it's almost impressive that they're still in business. My warning is simple: if you can avoid, do so. I won't write the whole story but I'll try to...
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1.0
I didn't like
  • Lack of information
  • Customer service
  • Ordering process
#1064345
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