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Microsoft Online Store - Shady online scamartists

Attempt to buy a 40$ item but get told my card cant be authorized and to add another card. I check my account and 2$ was charged by the microsoft store. Looking around it seems that getting your account skimmed by their online store is pretty common with both the website and the xbox store. Trying to contact support leads to an hour of insulting troubleshooting and runaround ending with their assertion that no transaction was made, which is true and part of the problem.
1.3
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website
I didn't like
  • More shady tactics and tricks than a casino
  • Customer service designed to exhaust and obfuscate
  • Forced to provide credit card info even if the product is free
#1438336
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On December 18th I ordered the new Surface Laptop 2 the accidental damage insurance and office 365. The surface was $1899.00, down from $2199.00 with free express shipping. should have received before Christmas. They billed me for the office 365 the next day and that...
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Anonymous
Anonymous

Rambling, repetitive, far too long to read.

2.5
#1437797
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I purchased on the 18th of last month. Item marked as shipped to be received on the 26th. There has never been any tracking other than label created. Tracking moved to the 28th and has never moved in the system. I call every 3 days after I don't get any email or...
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2.2
#1419820
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I order 2 games 2.99 and 5.29 this month July 21. I was charged over 60.00 in things I did not order . They will not refund me the money. Called them 3 or 4 times they refuse. The bank says they need to refund the Microsoft store says the bank needs too. They are...
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h.kitchener
h.kitchener

Sounds like your problem now lies with your bank. When you file a dispute, they either accept your version and wipe the charge off or they accept the merchant. Which is it, in...

#1310779
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I have been charged with many many fees orders from MS Store. I did not order, did not charge. I was told well I guess to bad cant refund them to you. I have to contac the game company and who ever got the charges. I cant log in to my account to stop all this crap. It...
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Anonymous
ba32347

why does MS store charge things I didnt order??

1.0
I didn't like
  • Them
#1310304
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CAN NOT LOAD MY KIDS ACCOUNT WITH MONEY AND THEY KEEP CHARGING MY CREDIT CARD 25-30 TIMES EVERY ONE TIME I TRY TO LOAD $10 ON THEIR ACCOUNT. CUSTOMER SERVICE THE WORSE EVER. ON THE PHONE FOR OVER 1 HOUR AND NO ONE IS ABLE TO ASSIST. I WOULD NOT RECOMAND - STAY WAY -...
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Anonymous
William

Stop screaming with the all capital letters format ; it is annoying & difficult to read.Please use your spell check or return to school ; it could be a family activity instead...

#1204516
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ORDERED A GAME CONTROLLED IN NOV. HAVE NOT RECEIVED IT. CALLED IN DEC AND WAS TOLD THEY CANCELLED IT DUE TO WAREHOUSE PROBLEMS. 2 MONTHS NOW AND 10 CALLS LATER NO REFUND NO PRODUCT. EVERY TIME WE CALL WE ARE TOLD IT IS BEING HANDLED BY HIGHER UPS. STILL NO UPDATE ON...
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#1172693
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I ordered a gaming PC through Microsoft’s online store on Dec 22nd and still haven’t received it. It wasn’t a pre order, nor a back order. It was noted as in stock when I purchased it, the $$ has been charged and withdrawn from my CC. It’s been a month since I ordered...
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1.0
#1172348
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I bought an ASUS Zenbook and shortly after 30 days the screen developed a defect. Seven months later, the Zenbook has been returned for repair under warranty TWO times and it still has not been fixed. After pressuring ASUS for a refund, they only offered to trade me a...
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1.0
I didn't like
  • No email address to contact customer support
  • No chat available to contact customer support
  • App to contact customer support
#1151569
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Contact Microsoft Online Store

Mailing Address:
Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052
United States
Phone:
(877) 696-7786
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Microsoft Online Store Products and Services

Dropped into Cart 10 Seconds into 'black Friday" $299 HP laptop special @ 12:00 midnight Remove from Cart 8 minutes later. "out-of-stock" after entering credit card info and shipping address. Called customer service: Nice lady in India said she couldnt tell me anything...
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1.8
I didn't like
  • Bait and switch
#1136094
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