Microsoft Online Store Reviews and Complaints
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0
Issues
resolved
82
Total
reviews
$19.9K
Claimed
losses
$712
Avg
loss
8.4K
Page
views
What was your experience with Microsoft Online Store?
Customers don't like
- Customer service
- Ordering process
- Lack of information
Customers like
- Website
- Signature pc concept
- Selection
CAN NOT LOAD MY KIDS ACCOUNT WITH MONEY AND THEY KEEP CHARGING MY CREDIT CARD 25-30 TIMES EVERY ONE TIME I TRY TO LOAD $10 ON THEIR ACCOUNT. CUSTOMER SERVICE THE WORSE EVER. ON THE PHONE FOR OVER 1 HOUR AND NO ONE IS ABLE TO ASSIST. I WOULD NOT RECOMAND - STAY WAY -...
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Product
ORDERED A GAME CONTROLLED IN NOV. HAVE NOT RECEIVED IT. CALLED IN DEC AND WAS TOLD THEY CANCELLED IT DUE TO WAREHOUSE PROBLEMS. 2 MONTHS NOW AND 10 CALLS LATER NO REFUND NO PRODUCT. EVERY TIME WE CALL WE ARE TOLD IT IS BEING HANDLED BY HIGHER UPS. STILL NO UPDATE ON...
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I ordered a gaming PC through Microsoft’s online store on Dec 22nd and still haven’t received it. It wasn’t a pre order, nor a back order. It was noted as in stock when I purchased it, the $$ has been charged and withdrawn from my CC. It’s been a month since I ordered...
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I bought an ASUS Zenbook and shortly after 30 days the screen developed a defect. Seven months later, the Zenbook has been returned for repair under warranty TWO times and it still has not been fixed. After pressuring ASUS for a refund, they only offered to trade me a...
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I didn't like
- No chat available to contact customer support
- No email address to contact customer support
- App to contact customer support
Dropped into Cart 10 Seconds into 'black Friday" $299 HP laptop special @ 12:00 midnight Remove from Cart 8 minutes later. "out-of-stock" after entering credit card info and shipping address. Called customer service: Nice lady in India said she couldnt tell me anything...
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I didn't like
- Bait and switch
Ordered Windows 10 Pro on Tuesday (Aug 15) and paid for expedited (2-3 days) shipping. Got notice on Friday (Aug 18) that it had shipped and now the tracing information says delivery on Wednesday (Aug 23). That's over 7 days! VERY POOR PERFORMANCE. Contacted customer...
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fixed the pen after being on with customer service for over an hour last night in about 2 seconds and told me to watch the video on how to and then left me sitting here while I am writing this review. It hasn't been 90 days since I bought this machine and right now I...
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This was by far the worst experience I've ever had with a company. They are so incompetent at every step of the operation it's almost impressive that they're still in business. My warning is simple: if you can avoid, do so. I won't write the whole story but I'll try to...
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I didn't like
- Slow problem escalation
- Customer service
- Ordering process
received a giftcard, followed instructions on back. Went to microsoft.com/redeem and redeemed it. Went to my account and it shows $50 available. Right under that is a link to buy games. Click on the link, order games go to check out and the $50 on the account isnt...
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Similar to Microsoft Online Store
Ordered a Surface Book. It was supposed to arrive in 2 business days. When I did not receive it and tracked the shipment, I found out the item was out of stock. I spent an hour on the phone trying to get a solution and was unable to get an answer out of anyone at...
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Stop screaming with the all capital letters format ; it is annoying & difficult to read.Please use your spell check or return to school ; it could be a family activity instead...